Refund and cancellation

This policy explains how trials, cancellations and refunds work for AEC NEXT subscriptions and consulting engagements.

Free trial

All subscription plans begin with a fourteen-day free trial. No payment card is required to start it. If you do not subscribe before the trial ends, access simply stops — nothing is charged.

Billing cycle

Subscriptions are billed in advance, monthly or annually depending on the plan you choose, and renew automatically until cancelled. All fees are exclusive of GST and any other applicable taxes.

Money-back guarantee

If you subscribe to a paid plan and decide within fourteen days of your first payment that the Service is not right for you, write to us and we will refund that payment in full. This applies to a customer's first paid subscription only.

Cancellation

• You may cancel at any time from your account settings or by writing to hello@aecnextgen.com.
• Cancellation takes effect at the end of the current billing period. Your plan remains fully available until then.
• We do not charge a cancellation fee.
• Part-used monthly periods are not refunded, other than under the money-back guarantee above.

Annual plans

Annual subscriptions cancelled after the fourteen-day guarantee period remain active until the end of the paid year. Refunds for unused months are not provided as standard, though we will consider requests in genuine cases such as an extended service failure.

How refunds are processed

Approved refunds are returned to the original payment method. Processing typically takes seven to ten working days from approval, depending on your bank or card issuer. Bank charges or foreign-exchange differences, where applicable, are not reimbursed.

Failed or overdue payments

If a renewal payment fails, we will attempt collection again and notify you. Access may be suspended if payment remains outstanding, and the account may be closed if it stays unpaid for an extended period. Data is retained for a short grace period to allow recovery.

Upgrades and downgrades

Upgrades take effect immediately, with the balance of the period charged on a pro-rata basis. Downgrades take effect at the next renewal.

Consulting services

BIM consulting engagements are governed by the individual proposal or work order, which sets out fees, milestones and payment terms. Amounts invoiced against completed milestones are not refundable. Where an engagement is terminated mid-way, fees are settled for work completed to that date.

Requesting a refund

Write to hello@aecnextgen.com from the email address registered to the account, with your company name and the reason for the request. We will acknowledge within two working days and confirm the outcome within seven.

Contact

Questions about this document can be sent to hello@aecnextgen.com or by post to:

AEC Next Private Limited
823, Dev Atelier, 100 Feet Road,
Prahlad Nagar, Ahmedabad
Gujarat, India
+91 96994 66900